Refund Policy

Last Updated: February 20, 2025

Thank you for choosing i-Yoo Nails! We are committed to providing high-quality, handcrafted custom press-on nails. If you have any issues with your purchase, please review our refund and return policy to ensure a smooth resolution.

1. Refund & Return Policy Overview

All press-on nails are handcrafted and custom-made; therefore, we do not accept returns or refunds.
If the product has a clear defect or does not match your order, please contact us within 48 hours of receiving the item, and we will assist you accordingly.
We do not accept refund or return requests due to personal preference, incorrect sizing, or damages caused by improper use.

2. Eligible Refund Cases

We only accept refund requests under the following conditions:

✅ Product has visible defects or damage (must be unused and not caused by shipping)

✅ You received the wrong item (e.g., incorrect color or design)

To request a refund, please provide:

Order number
Clear photos of the item (showing the issue or defect)
Detailed description of the problem

We will review your request within 3-5 business days, and if approved, refunds will be issued to the original payment method.

3. Non-Refundable Cases

⛔ Personal reasons (e.g., dislike of color, design, or shape)
⛔ Incorrect size selection (We offer custom sizing, and once confirmed, orders cannot be changed)
⛔ Used products or damages caused by personal misuse
⛔ Shipping-related damages (Please contact the shipping carrier for assistance)

4. Refund Process

1️⃣ Contact Us (Submit your request within 48 hours of receiving the product with order details and photos)
2️⃣ Review & Approval (We will process your request within 3-5 business days)
3️⃣ Refund Issuance (If approved, the refund will be processed within 7-10 business days)

5. Order Cancellation Policy

Once payment is made, orders enter the production process and cannot be canceled or modified.
If you have special requests, please contact us before placing your order to ensure we can accommodate them.

6. Contact Us

If you have any questions regarding our refund policy, please contact us at:
📧 Email: iiiyoonail@gmail.com
📍 Address: 380 Liverpool Rd, Ashfield NSW, Australia